SHIPPING POLICY

Thank you for visiting and shopping at Creative Designs Australia. Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy (Australia and New Zealand)


Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Method: Australia Post (0-5kg)

Delivery Time: 5 - 14 business days

Cost: Free

Method: Australia Post (6-20kg)

Delivery Time: 5 - 14  business days

Cost: Additional costs required.


Delivery delays can occasionally occur.


All orders can be fast tracked using EMS, DHL or Express Post also for an additional cost.

Email creativedesignsaustralia1@gmail.com before purchase to organise this and to find out more details.


Creative Designs Australia does not ships to addresses with APO/FPO/DPO.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


Creative Designs Australia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


Creative Designs Australia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at creativedesignsaustralia1@gmail.com to see what we can do in regards to your order within compliance of our returns policy.


Please save all packaging materials and damaged goods before filing a claim.



International Shipping Policy


Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Method: China Post Ordinary Small Packet

Delivery Time: 21 - 27 business days

Cost: $4.50

Method: Epacket (0-5kg)

Delivery Time: 15 - 45  business days

Cost: $5.50

Method: Epacket (5-15kg)

Delivery Time: 15 - 45 business days

Cost: $12.50

Method: Epacket (15-20kg)

Delivery Time: 15- 45 business days

Cost: $18.50


Delivery delays can occasionally occur.


All orders can be fast tracked using EMS or DHL also for an additional cost, Email creativedesignsaustralia1@gmail.com before purchase to organise this and to find out more details.


Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.